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Most Frequently asked questions

We serve a wide range of domestic and international destinations. Please contact us to confirm availability in your area.

You can track your package using our online tracking system. Simply enter your tracking number, and you’ll receive real-time updates on the status of your shipment.

We offer a range of shipping services, including ocean freight, air freight, land freight, customs clearance, warehousing, and distribution.

Shipping times vary depending on the destination, type of service, and other factors. Please contact us for a more accurate estimate of shipping times.

Please contact us as soon as possible if you need to change your shipping address. We’ll do our best to accommodate changes, but please note that changes may not always be possible.

You can calculate shipping costs using our online quote tool or by contacting our customer service team.

Yes, we offer insurance options for shipments. Please contact us for more information on our insurance policies.

Please contact us as soon as possible if you need to cancel your shipment. We’ll do our best to accommodate cancellations, but please note that cancellations may not always be possible.

We recommend using sturdy packaging materials and following our packing guidelines to ensure your shipment arrives safely.

Please contact us immediately if your package is damaged or lost during transit. We’ll work with you to resolve the issue as quickly as possible.

Request a Smart Shipping Service Inc Refund: Domestic

To submit a Smart Shipping Service Inc refund request (including fees or postage), you’ll need proof of purchase. You may need one or all of the following when you request a refund:

  • Tracking number
  • Purchase receipt
  • Photo ID (if in person)

Learn more about requesting a domestic USPS refund. (To file a claim for insured mail that was lost, damaged, or missing contents, see